By booking with Arsa Journey, you agree to the following terms and conditions.
1. Booking
Your booking is confirmed once we receive the required payment and booking details. Please make sure all information you provide is correct.
2. Payment
Payment terms and deadlines will be stated in your quotation or invoice. Bookings may be cancelled if payment is not received by the agreed date.
3. Cancellation & Refund
Cancellation and refund policies depend on the services booked. Some services may be non refundable or subject to cancellation fees.
4. Changes to Your Trip
Need to make changes to your itinerary? Please let us know at least 3 days before your scheduled trip. Changes made less than 3 days before the trip may be subject to availability and additional charges.
5. Travel Documents
Customers are responsible for having valid passports, visas, permits, and other required travel documents.
6. Hotels & Travel Services
Some services are provided by our travel partners, such as hotels, drivers, airlines, and activity providers. Their terms and policies may also apply.
7. Special Requests
We are happy to help with special requests, but these are subject to availability and cannot always be guaranteed.
8. Travel Changes
Sometimes plans may need to change due to weather, operational issues, safety concerns, or other circumstances beyond our control. We will always do our best to find a suitable solution.
9. Personal Belongings
Please take care of your personal belongings during your trip. Arsa Journey is not responsible for lost, stolen, or damaged personal items.
10. Customer Responsibility
Please respect our team, travel partners, local communities, and other travelers throughout your journey.
11. Questions & Support
If you have any questions or concerns, feel free to contact our team. We are always happy to help.
By making a booking, you confirm that you have read and agreed to these Terms & Conditions.